OVERVIEW
In modern working environments more and more secretaries and management
assistants are encouraged to take on office management responsibilities.
Whether it is purely taking over the day to day running of office activities or
taking on a team of staff to help. This can be very challenging as not only
will your workload increase but you will be required to use skills you have
never used before. It is not uncommon to feel lost and unsupported in the
office management role, everyone having high expectations of you and yet
offering very little help and guidance. This course will give you the needed
skills to perform and succeed in your office management responsibilities
OBJECTIVES
The importance of defining and understanding your crucial
role as an office manager
How to plan, organize and priorities effectively
Foster a productive and efficient office environment
The importance of possessing basic negotiation and
influencing skills and how best to apply them in your role
How to get the outcome you desire through effective win/win
communication skills
How to better utilize your time
How to file and archive your electronic documents
WHO SHOULD ATTEND
This course serves as an in-depth guide and solid foundation for anyone
becoming an office manager, executive secretary, or taking on office management
responsibilities. It also serves as a very useful refresher for anyone already
in an existing office management position who wants to enhance their skills by
benefiting from formal structured training with real world applications. It
would therefore be suitable for Office Managers, Management Assistants, Senior
Secretaries, New managers and team leaders.
COURSE PROGRAM
Defining the Role of the Office Manager
Understanding the core components of the office manager
role:
Functions
Roles
Responsibilities
Clarifying expectations
Four dimensions exercise
The Art of Effective Planning and Organizing
How to plan a step by step framework for success
Documentation control ensuring you have the facts at your
fingertips
Organizing and structuring processes and procedures
Problem solving and decision making
Effective Communication written and spoken
How to get your message across firmly and fairly
Best practice communication model:
Email communication
Meetings
1 to 1 scenarios
Effective business writing
Writing instructions and process guides
Getting your hands on the information you need
Prioritizing how to cram 24 hours into a morning
How to prioritize in a way that works for you
Identifying your personal time stealers
Best practice time management techniques
Practical steps for increasing productivity and efficiency
The importance of effective delegation
Effective filing and archiving system
Understanding the different technique of filing and
archiving
Document Identification and Classification
Document Preparation
File Label and Bar-Code System Design
Office Etiquette
Handling Confidential Information
Dealing With Sensitive Information
Developing A Professional Image
Policies And Procedures
Sorting And Classifying Mail
Archiving your Email and Documents
Business Documentation
Personal Sorting File (PST) process
Overview: Get control of your e-mail
Why move e-mail
Auto Archive is effortless
Get personal with Personal Folders
Date:
16 to 20 May 2010
Place:
Turkey
Course Language:
English
Training Fees:
US$ 4,250.00 (four thousand two hundred fifty US dollars)
Special Offer for Group Discount:
When 3 enroll from your organization, a 4th attends FREE!
Certificate:
A certificate of completion will be issued to those who attend and complete the course.
For
other concerns and inquiries regarding the program and other upcoming events
please don't hesitate to contact us:
Phone no: +971508514851 Fax
no: +97142944372
Email us: info@creative-seminars.com
/ hr@creative-seminars.com
Website: www.creative-seminars.com
